Shipping + Delivery


All orders are processed upon receipt. We pride ourselves on our fast order dispatching, but please allow up to 2 business days ( not including weekends ) for your order to be shipped out. Processing and shipping time estimates do not account for holidays or non-business days.  Packages will be shipped in the order they are received. Remote areas may require additional time for delivery.


We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer at the time the order is placed.

If a package is returned to Lorum Lashes due to an incorrect shipping address provided by you the customer, the customer will be responsible for the redelivery cost.  


You’ll receive a shipping confirmation email with a tracking number as soon as your order has been processed. Please allow up to 24 hours for the tracking number to become active/update. If you receive your confirmation email after 2 PM AEST on a Friday, please allow until the following Monday for tracking to become available.